ENTREPRENEURSHIP AND INNOVATION ONLINE COURSE

Competing against luck: the story of innovation and customer choice

Competing against luck: the story of innovation and customer choice

by Clayton M. Christensen; Taddy Hall; Karen Dillon

Innovation and Entrepreneurship

SHOP AT AMAZON

Synopsis

After years of research, Christensen has come to one critical conclusion: customers don’t buy products or services; they “hire” them to do a job. Understanding customers does not drive innovation success, he argues. Understanding customer jobs does. Christensen contends that by understanding what causes customers to “hire” a product or service, any business can improve its innovation track record, creating products that customers not only want to hire, but that they’ll pay premium prices to bring into their lives. This book carefully lays down Christensen’s provocative framework, providing a comprehensive explanation of the theory and why it is predictive, how to use it in the real world–and, most importantly, how not to squander the insights it provides.

scalabl
scalabl
scalabl